I made two mistakes upon noticing that I had a leak at the main waste pipe from the house’s only commode. I called my “trusted plumber” and another firm which I had never called before. My trusted plumber broke a hole in my wall before telling me 10 days later they don’t do the work. Then I called a regular Red White and Blue, big company. That company tried to sell me a fix for the world rather than my corner of it. The ordeal with those two took 3 weeks and the whole time I could not use water in the house comfortably. Then I meet “The Drain Guys” Jay and Dustin who were superb. Jay visited in the morning as promised, asked questions, correctly diagnosed and advised how The Drain Guys would fix it and save me multiple thousands. It has been 5 days now and I don’t have a drop of water on the floor nor a foul smell that was lingering constantly. If I need work for a drain in the future, I will call the drain guys again. I’m not sure if I will call my “trusted plumber”, but I will never call that red, white and blue firm and tell everybody that will listen not to flush their money down the drain.
We had a very good experience with this company. The technician came arrived early, and communicated their eta for convenience, and diagnosed the issue within minutes of arrival. He then got us a quote in less than 10 minutes of arriving and since he had the parts with him, he was able to resolve the issue right away. I highly recommend, using this company.
I would highly recommend this company. They were quick to respond, they did not “wheel and deal” me; they actually beat another quote. Jay was very professional and he submitted quotes, proposals and advised me about my options. He was very thorough and the job was completed on a timely manner and as promised! Definitely true to their word and a business based on integrity!!
A few weeks ago I noticed some bad things starting to happen with my water. The water wasn’t getting as hot as it used to and water coming from our faucet had rust in it. As a relatively new homeowner I know very little
about any home repair stuff ie plumbing, HVAC…etc. […] I entrusted my friends at Yelp to find me the solution: The Drain Guys. Now these guys understood my concern and sense of urgency. Within an hour of our phone call I had a technician at my house. Conclusion was that I did indeed need a new hot water heater, that was the sad news. The good news was that the technician did a thorough inspection to determine there were no damages from the leak! […]The technicians did their work, didn’t leave a mess and were polite. These guys are local, have a lot of experience, and I highly recommend them.
This team made an easy time of securing plumbing services.
Jay, the Estimator, is personable, informative and didn’t try to upsell.
The quotes were reasonable enough that I could say yes.
John came as scheduled with an easy going demeanor.
Did the work as promised.
I will be using Drain Guys in the future.
With plumbing, I’ve found it can be tough to find service that’s both quick and cost-efficient. I did a bit of shopping in regards to a main line issue I was having. T I came across The Drain Guys, and quickly felt in lock-step pertaining to the rapport that was built with Jay. We took the next steps and set up an appointment that worked with my schedule, and pricing was discussed after measurements and estimate was done, which was certainly competitive and worked for me. The job was done within hours, and I’m glad I was able to support The Drain Guys!
Great company to work with. They helped me decide what water heater to buy and handled purchasing it for me. I feel like they charged me a reasonable price which I can’t say for most contractors.
Awesome customer service with a quick turnaround time! Highly recommended. Jay came out and inspected my clogged drain line and got it fixed quickly.
The Drain guys were extremely professional and communicated with me throughout the entire process. They were fair and knowledgeable and fixed my plumbing issue right away. I will definitely use them again in the future!
Jay and Tayon from the Drain Guys serviced a leak in my home last week. They were extremely communicative about their arrival time, which is often overlooked in this business, and got straight to work upon arrival. They found the leak quickly and fixed it efficiently! Great service, even better price.